Shipping Policy

Last updated: April 5, 2026

Overview

Thank you for shopping at M&E Store, owned and operated by Kuwait Forever Company for Communications Devices and Accessories Co. (mande.one). We aim to provide fast, reliable, and transparent delivery across Kuwait, with shipping charges calculated automatically based on the selected Governorate and Area at checkout.

1. Shipping Coverage

We currently deliver across all Governorates of Kuwait, including:

  • Al Asimah (Capital)
  • Hawalli
  • Farwaniya
  • Jahra
  • Mubarak Al-Kabeer
  • Ahmadi

2. Processing and Delivery Times

Order Cut-off Time: 5:00 PM (Arabia Standard Time). Orders placed before 5:00 PM are usually processed the same day.

Estimated Timelines

  • Handling Time: 0–1 business day
  • Transit Time: 0–1 business day
  • Total Delivery Time: Most orders are delivered within 0 to 1 business day (same day or next day)

Express Local Delivery

As we process and dispatch orders locally within Kuwait, our standard delivery is typically very fast, and many orders arrive within 24 hours.

3. Delivery Charges

Shipping charges are calculated automatically at checkout based on the selected Governorate and Area.

  • Al Asimah (Capital): 1.000 KD
  • Hawalli: 1.000 KD
  • Farwaniya: 1.000 KD
  • Mubarak Al-Kabeer: 1.000 KD
  • Jahra: 2.000 KD
  • Jahra - Mutla: 3.000 KD
  • Jahra - Abdali: 4.000 KD
  • Ahmadi: 2.000 KD
  • Ahmadi - Wafrah / Khiran: 4.000 KD

The final delivery charge will always be shown clearly at checkout before payment is completed.

4. Free Shipping

We may occasionally run free delivery promotions on selected orders, products, or campaigns. If free shipping is available, it will be shown clearly at checkout.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available in Kuwait. Our delivery team may contact you by phone or WhatsApp before delivery to confirm your location and availability.

6. Store Pickup

You may also collect your order directly from our store if pickup is available for your item.

M&E Store
Shop No. 5, Street No. 123, Block No. 1, Parcel 5101, PACI Unit No. 17775902, Farwaniya, Kuwait

7. Shipping for Returns or Exchanges

Please also review our Refund & Returns Policy.

  • Wrong or defective item: If we delivered the wrong item or a defective item, pickup and replacement will be arranged at no extra charge where applicable.
  • Customer return request: For non-defective returns, customers may return the item to our store. If pickup service is requested, delivery or pickup charges may apply depending on the area.

8. Delivery Attempts

  • Our delivery team may attempt delivery up to two times.
  • If the customer is unavailable or unreachable after repeated attempts, the order may be delayed, returned, or cancelled.
  • Please ensure your phone number, Governorate, Area, and address details are correct to avoid delays.

9. Delays

Although we try to deliver as quickly as possible, delays may happen due to:

  • Public holidays in Kuwait
  • Weather or road conditions
  • Incorrect or incomplete address details
  • Unreachable phone number or delayed customer response
  • Remote or special delivery areas

10. Order Updates and Support

Once your order is confirmed or out for delivery, you may receive updates by phone, SMS, or WhatsApp when available.

Phone / WhatsApp: +965 50991143
Email: care@mande.one

11. Contact Us

If you have any questions about shipping or delivery, please contact us:
Phone: +965 50991143
Email: care@mande.one