Refund and Returns Policy

Last updated: December 10, 2025

1) Overview

At M&E Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we provide a transparent refund and returns policy in compliance with consumer protection regulations in Kuwait.

2) Eligibility for Returns

  • Products must be returned within 14 days of delivery.
  • Items must be unused, sealed, and in the same condition as received.
  • Original receipt or proof of purchase is required.
  • Some products such as opened software, hygiene products (like earphones), or customized items may not be eligible for return.

3) Refund Process

  • Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your return.
  • Method: Refunds are issued to the original payment method (KNET, credit card, or other gateways).
  • Restocking Fees: We do not charge a restocking fee. You will receive a refund for the full value of the product.
  • Shipping Costs: Original shipping fees are non-refundable.

4) Exchange Policy

Exchanges are allowed within 14 days. If the product is defective, we will replace it free of charge. If you wish to exchange a non-defective item for a different model, a delivery fee applies (Standard: 1 KD; Remote areas may be higher).

5) Non-Returnable Items

  • Gift cards and digital products.
  • Opened personal care or hygiene products (earphones, wearables).
  • Items damaged by misuse or mishandling.

6) How to Request a Return

To initiate a return, please contact our support team with your order details:

7) Return Shipping Costs & Methods

  • Defective/Wrong Items: We will replace the item or process a return free of charge. We cover the delivery cost.
  • Customer Remorse (Change of Mind): If you simply changed your mind, you can return the item in two ways:
    • Option A (In-Store Drop-off): Free of charge. You may drop the item at our address below.
    • Option B (Pickup Service): We can arrange a driver to pick up the item. The fee is 1 KD for standard areas. For areas outside our standard delivery zone (e.g., Chalets, Farms, Remote Areas), the fee may be higher. This fee will be deducted from your refund amount.

8) Changes to this Policy

M&E Store reserves the right to update this Refund & Returns Policy from time to time. Any changes will be posted on this page with the “Last updated” date.

9) Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:
  • Email: care@mande.one
  • Phone: +965 50991143
  • Address: Shop No. 5, Street No. 123,Block No. 1, Parcel 5101, PACI Unit No. 17775902, Farwaniya, Kuwait