Privacy Policy

Last updated: December 10, 2025

1) Who we are

M&E Store is a mobile and communication equipment sales and service company in Kuwait. We sell mobile phones and accessories and provide related services through our website www.mande.one and our social and messaging channels.

Data Controller: M&E Store, owned and operated by Kuwait Forever Company for Communications Devices and Accessories Co.
Email: care@mande.one

2) Scope and acceptance

This policy applies to our website, our WooCommerce/WordPress storefront, checkout experiences (including “Buy with WhatsApp”), and any services that link to this policy. By using our services, you agree to the practices described here.

3) Information we collect

A. Information you provide

  • Account and profile details (name, email, phone, password)
  • Order and checkout details (billing/shipping address, contact details, order contents, delivery notes, invoice details)
  • Payment details we receive from payment providers (status and limited info)
  • Support and communications via email, forms, WhatsApp, or social channels
  • Reviews and posts (ratings, comments, attachments)

B. Information collected automatically

  • Usage and device data (IP address, browser type, device identifiers, pages viewed, referring/exit URLs)
  • Cookies and pixels (session, analytics, advertising)
  • Approximate location inferred from IP (for language, currency, shipping options)

C. Information from third parties

  • Social login (Google) – If you choose to sign in using Google, we may receive basic account information such as your name, email address, and (if available) profile picture, along with an account identifier/token used to authenticate you. We use this information to create or log you into your customer account and to provide a faster, more secure sign-in experience. We do not receive your Google password. If you use Google social login, your website account may be created automatically based on the email address provided by Google. You can revoke our access at any time from your Google Account security/third-party access settings. Google’s processing of your information is governed by Google’s own privacy policy.
  • Payment gateways (transaction status, fraud checks)
  • Logistics partners (delivery updates and proof of delivery)
  • Marketing and analytics providers (aggregated insights and ad performance metrics)

4) How we use your information

  • Provide, personalize, and improve our products and services
  • Process and fulfil orders, payments, refunds, and returns
  • Communicate about orders, support, and marketing (where permitted)
  • Prevent fraud or security incidents and enforce our terms
  • Comply with legal, tax, and regulatory obligations
  • Analyze performance and shopping behavior to enhance experience

5) Legal bases for processing

  • Contract (to provide the services you request)
  • Legitimate interests (to secure, improve, and market our services)
  • Consent (for optional cookies, marketing, and WhatsApp communications)
  • Legal obligation (to meet accounting, tax, and consumer protection duties)

6) Sharing and disclosure

We do not sell your personal information. We share it only as needed with:

  • Payment processors and banks
  • Shipping and logistics providers
  • IT and infrastructure providers (hosting, CDN, backup, security, support tools)
  • Analytics and marketing partners
  • Legal and compliance purposes
  • Business transfers in case of merger, acquisition, or asset sale

7) Cookies and similar technologies

We use cookies, pixels, and local storage to keep your session, remember preferences, and analyze traffic. You can control cookies via your browser settings and (where implemented) our cookie banner.

8) Advertising and analytics

We may use analytics and advertising tools (for example, Google Analytics or Meta Pixel) to understand performance and deliver promotions. Where required, we request your consent before placing non-essential cookies or pixels.

9) Payments and WhatsApp checkout

Card/KNET and other gateways: Payments are handled by third-party providers. We do not store full card numbers on our servers. We receive limited payment information (for example, success or failure status) to confirm orders and process refunds.

Buy with WhatsApp: If you choose to place or confirm an order via WhatsApp, your name, phone number, product details, and address may be collected through WhatsApp and used to process your order. WhatsApp is provided by Meta and is subject to its own terms and privacy policy. Please do not share card details over chat.

10) Data retention

We keep personal data only as long as necessary for the purposes described above, including to comply with legal, accounting, and reporting requirements. Retention periods vary by record type.

11) Security

We use technical and organizational measures to protect personal data, including encryption in transit and access controls. However, no system is completely secure.

12) International transfers

Our service providers may process data outside your country. Where required, we use appropriate safeguards to ensure an adequate level of protection.

13) Your privacy rights

Depending on your location and applicable law, you may have rights to:

  • Access a copy of your personal data
  • Correct inaccurate or incomplete data
  • Delete your data (subject to lawful exceptions)
  • Object to or restrict certain processing
  • Port your data to another service
  • Withdraw consent where processing is based on consent
  • Opt out of direct marketing communications at any time

To exercise these rights, contact us at care@mande.one. We may need to verify your identity before responding.

14) Do Not Track

Because there is no industry standard for responding to Do Not Track signals, we do not currently respond to them. We honor consent choices made through our cookie tools or device settings.

15) Children’s privacy

Our services are not directed to children. If you believe a child has provided us personal data, please contact us so we can delete it where required by law.

16) Changes to this policy

We may update this policy from time to time. The “Last updated” date reflects the latest changes. Significant updates will be communicated where appropriate.

17) Contact us

If you have questions about this Privacy Policy or your personal data, please contact us:

  • Email: care@mande.one
  • Phone: +965 50991143
  • Address: Shop No. 5, Street No. 123,Block No. 1, Parcel 5101, PACI Unit No. 17775902, Farwaniya, Kuwait