Delivery & Return Policy

We deliver to all locations across Kuwait with fast, reliable, and safe service. Once your order is placed, our team verifies the product, packs it securely, and dispatches it for delivery.

Mobile

Delivery Time

  • Standard Delivery: Delivered within 1 – 24 hours depending on your area.

  • Express Delivery: Available in 3 Hours for selected locations (additional charges may apply).

  • Store Pickup: Pick up your order anytime between 10 AM – 10 PM from our Farwaniya store.

Delivery Charges

  • Standard Delivery: KD 1.000 (based on location)
  • Express Delivery: KD 1.000 to KD 2.000 (Except Remote Locations)
  • Store Pickup: FREE

Delivery Process

  • Once your order is confirmed:

    1. You will receive an SMS/WhatsApp update.

    2. Our team verifies the product and prepares the package.

    3. A delivery executive will contact you before arriving

Payment Methods

We offer secure and convenient payment options:

  • K-NET / Apple Pay

  • Cash on Delivery

Your payments are powered by Upayments.

Return & Replacement Policy

We want you to be fully satisfied with your purchase. If you receive the wrong item, damaged product, or change your mind, please review the return guidelines below.

Eligibility for Returns

You can request a return within 14 days if:

  • The product is sealed, unused, and in original condition.

  • The box, accessories, and warranty card are intact.

  • You have the invoice or proof of purchase.

Non-Returnable Items

To maintain safety and hygiene, the following cannot be returned:

  • Opened, used, or activated devices

  • Smartwatches with removed protective films

  • Screen protectors, cases, and small accessories once opened

  • Software, gift cards, or digital items

  • Products damaged due to misuse, drops, or liquid exposure

Wrong or Damaged Item

If you receive:

  • The wrong product

  • A defective product

  • A physically damaged product at delivery

Contact us within 24 hours, and we will arrange a replacement.

Refund Process

Refunds will be processed through:

  • Same payment method used during order

  • Refund time: 1–7 business days (depending on your bank/gateway)

Shipping fees are non-refundable unless the return is due to:

  • Wrong item delivered

  • Damaged or defective product

  • Delivery mistake from our side

Exchange Policy

You may exchange your product within 14 days if:

  • It is unopened, unused, and in original packaging

  • You wish to upgrade or change the model (price difference applies)

Opened products cannot be exchanged unless faulty.

Warranty Information

All mobile phones and electronics sold by M&E Store come with official dealer warranty or manufacturer warranty.

Warranty does not cover:

  • Physical damage

  • Water damage

  • Screen cracks

  • Misuse or unauthorized repairs

For warranty claims, products must be taken to the authorized service center.

Store Pickup Policy

If you select Store Pickup:

Contact for Delivery & Returns

If you need assistance with your order, delivery, or return:

📧 Email: care@mande.one
📱 WhatsApp / Phone: +965 50991143
📍 Store Location: Farwaniya, Kuwait
🌍 Website: www.mande.one

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